Customer Testimonials
Services are sky rocket. I have been taking my sorento for service for the past couple of years. Now it's impossible to schedule a simple oil change without paying over $200. I understand that inflation is hitting everyone but come on! Simple oil change $200 plus dollars.
Service advisor said they won't even bother getting to the check engine diagnosis since its their "light day" complete was of my time scheduling and driving to the appt if they won't even do the service. Technician showed no emotions about this inconvenience. They clearly treat all customers this way. Would advise to never get service here. Complete scam of a place.
Kia of Clermont sold us a vehicle that they knew had a fuel leak. Let us drive it off the lot. Its dangerous, my wife and kids use this car. They ignored my repeated calls and texts for days. I had to make a Service Appointment at a local dealership in meantime, because it was dangerous to drive. 30 minutes before our appointment they finally get back to us and tell us to drive the hour and a half to their dealership to get it fixed. I told them we would have to tow it, They did not care. Plus, after ... Read More DealerRater - Feb 13, 2026
Will never deal with these lying charlatans again! Stay away from this dealer!
1 star is 1 star too many.
We bought a new 2023 Sportage for my oldest son several years ago and should’ve learned my lesson then. We nearly walked out of the dealership because they told us one thing and then tried to present numbers that were way different (worse) than what was originally told to us. As it turned out, after speaking with the sales manager, we ended up working out an agreement. However, at the end of a very long night at the dealership, the finance manager ... Read More DealerRater - Dec 30, 2025
Took our new Kia Sorrento back for its first initial service. Made a 7 AM appointment. Oil and tires done back on the road by 745. Spectacular service. My surface advisor Marshall was spectacular. He let me know exactly what was happening and where my car was in the process. I also received a video from the service department, showing me what they were doing. That is a first. Great job, Claremont Kia.
Every time I go there I leave xxxxxx off. I was told I would be provided an uber to and from my house while they did the service. When I got there they told me it would cost them too much and that I would have to pay it. I made it clear, when I made the appointment where I live and was told that is NOT a problem. Drove all the way there only to get nothing done and then drove all the home. This dealer sucks and I regret the day I stepped foot in it. Nothing but ... Read More DealerRater - Dec 18, 2025
I would like to formally recognize the exceptional service provided by this company, its team, and especially by Mr. Giovanni Valência. I recently purchased a Kia Carnival and needed to schedule an urgent recall. The situation took me by surprise, and timely assistance was essential.
Mr. Valência identified five recalls that needed immediate attention and assured me that the service would be completed within five hours. The customer service was exemplary, the deadline was fully met, and all recalls were executed with precision and professionalism — a clear reflection of the standards upheld by a market-leading company.
Congratulations to ... Read More DealerRater - Nov 25, 2025
Do not use their service department. They’re huge on ripping you off and charging astronomical prices. Paid 136$ for a 4 wheel alignment only to be told there was no way the car could be aligned because it was so bad. Do not recommend at all. I will never use their service department again or buy another KIA.
upon my arrival, i was greeted by valet who introduced me to a service advisor by the name of Cristen Z. upon speaking to Cristen about my reason for being at kia we exchanged conversation about my vehicle and A/C needs what i need inspected, i spoke with Cristen about my assumption of a leak being that i just put refrigerant in the vehicle and it leaked out Cristen advised i was looking at a ball park amount of 2,000 dollars to fix anything on my car and i asked how can he give such a number without a diagnostic.. ... Read More DealerRater - Sep 19, 2025
There’s a reason Kia of Clermont is ranked #7 nationwide and the top Kia dealership in Central Florida. Connor and Adrian made the entire process smooth, honest, and stress-free. No pressure, no games—just great service and clear communication from start to finish. Highly recommend asking for them if you’re in the market for a new car.
Very happy with the service department. Edward Cotto Carrasquillio at Kia of Clermont - was so promp and professional.
I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back.
Worst dealership experience in 40 years. Would never go back and will not recommend to anyone
Do not take your car to KIA of Clermont. They charged $400 plus tax just to evaluate a problem with the car. They gave an estimate of $1722 to repair Evap Leak (They would have deducted the $400 if we went for the $1722 repair). We took the car to Pep Boys and had the issue repaired for $673.
On the bill for the evaluation they listed a warranty credit of $40.87 that they subtracted from the $400 charge but added the $40.87 back in to the bill as "Shop Supplies". They didn't even give us the warranty credit.
They also charge 3% if you use ... Read More DealerRater - Mar 25, 2025
Horrible experience. I came in for a simple oil change, but the service advisor Christian Zambrano was extremely pushy and insisted I do additional services that I clearly declined. I politely thanked him for his recommendations, but he kept pressuring me until I became frustrated and ended up leaving without getting my oil change done at all. I WILL NEVER RETURN to Kia Clermont. I had my oil change done today at City Kia instead—quick, easy, and no hassle.
This is probably the worst place to purchase a vehicle I have had my sportage since Nov 23 they have had it 8 months in service can’t fix it I make high payments and they have my sportage yes I get a loaner but it’s not mine! They all give you crap and don’t know what’s wrong with it why it does when I slow to stop and not always easy to start on the interstate in Florida not safe to drive but they keep it and wait for someone to come from corporate to check it he’... Read More DealerRater - Feb 21, 2025
Service department never answers the phone. Took my car in for service and every time there is an issue and all you get is the run around. No one cares about your time and your car is never worked on in a reliable amount of time.
Extremely difficult to get the service department via phone. They never answer, take a message and then never return a call. If you try to connect to sales you get through immediately! Once you get serve they are fine but everything is overpriced by at least 30% - Go to an independent service provider and you will save a fortune.
Awful customer service. Tried to buy a car and received no follow up. Save yourself the time and go to a different dealership.
We have a Kia Sorento 2024 and have agreement for total service (USD100.00 per month) we try to use 2 times, first time they said is not insurance cover, because it was the rock on the hi way and we paid for new cooler, now it was a simple tire repair and the are soul my wheel for 2 days and plus probably for the weekend.
They tell you anything to get you to buy and lie about it when you call them out on it. Very unprofessional behavior from the salesman, sales manager, and finance staff. I will never purchase a car with them again.
This is the worst dealership I ever had to deal with. I purchased a car back in April of this year I had it the car for 2 weeks. I had to return the vehicle for reasons like the video you've probably saw on tik tok. Which I probably shouldn't have went back to this Kia dealer because I had problems with them the year prior. So shame on me for going back but I LOVE Kia cars. Now the problem I have now is that the 2024 Kia Soul I returned in April still has the tag registered in ... Read More DealerRater - Aug 21, 2024
Highly dissapointed , I filled out their online “pre approval “ the branch manager Eddie Hodges calls me right AWAY it wasn’t even 5 mins ( I should of known then they were desperate) he then ask me to come down after I asked him if it were possible for me to get something. Hes telling me xx about sales and prizes LIES . Very sketchy and dishonest because I catch a lyft down there just to get denied . Im ok with the fact I got denied Im picking my life up so my credit has suffered but DENY ME FROM HOME And let ... Read More DealerRater - Aug 10, 2024
Only gave one star because that is lowest site allows. Connor is the salesman we felt with but railroaded with is more the situation. Leaded a vehicle-told by everyone we dealt with in transaction there was NO PREPAYMENT PENALTY!! NOTHING TO DO AT END OF LEASE BUT TURN CAR BACK IN & walk away. But when we try to pay off lease early- we would still have to pay all interest fees in term of lease even when we only leased car for days! We were lied to by everyone in contact with-including front desk person-STAY AWAY FROM THIS DEALERSIP.
Just stay away from them at any means. Car price magically changes several times, adding tons of extras and ignores all type of contact after purchase. Service is also terrible and rude.
I am a first-time Kia owner, first-time EV owner and have had a less-than-stellar start. I have followed the evolution of the EV9 from concept to its release in Korea and was excited to be among the first to place a reservation online for its arrival in the US. I selected my closest dealership with no prior contact with them only to find out that this was possibly the worst decision I could have made. Kia of Clermont (a Morgan Auto Group dealership) has been a horrible ambassador for the Kia brand in their handling of my EV9 reservation, sale ... Read More DealerRater - Jun 22, 2024
They see an old lady of 71 years old walk-in by herself who knows nothing about purchasing a car. It’s her first time and Manno man the wheels start going and boy did they take advantage of you.
I was a palled. I’m not an idiot I’m just old and they wanted to charge me $15,000 for a new car with a trade-in that was worth $25,000 and $14,000 and I already given them and they wanted another $16,000 on top of that
I don’t understand why can’t they just give you the lowest fair and be honest about it ... Read More DealerRater - Jun 10, 2024
Just purchased a 2024 Kia Forte GTLine at Kia of Clermont. I got a fantastic deal with numerous rebates and incentives. I was always leery of Kia Dealers, but in this one I received transparency from beginning to end. My sales advisor Elezar Diaz helped me from the beginning of the process to the end. He informed me of all paperwork and the meaning of each article that was signed. He also explained the functions along with another sales advisor Hicham Malahimi who was equally knowledgeable of all the aspects of the vehicle and had an already clean vehicle washed again. ... Read More DealerRater - Jun 7, 2024
Stay away. They promise but do not fulfill. Fiancé is a joke. Agree to monthly payment only to receive from lender an amount much higher. Cannot speak to anyone always too busy with customers. Thought I was a customer. I will never buy from Kia again. Not just this dealership but all Kia dealerships.
Stay away from this dealer,total scammers,horrible customer care, selling a lot of no needded warranty contracts and never help you in case of cancellation, just want money commision and thats it. Never going again to this dealer, is a shame because they have very good sellers like David Acevedo but the manager and financing department just are scammers and never help if you need a real customer service. Avoid this dealer.
Unbelievable service price gauging..$1400 for 15000 mile Servicing of the vehicle I wouldn’t pay that Will never return
The service department here is the worst or they repeat constantly like little robots $200 for a scan $200 for a scan. I had a brake pad issue with the pad literally hanging off the wheel and they still wanted to do a $200 scan, I think some of these service people need a CAT scan
I recently bought a used car from this dealership. Our sales advisor manny polio was very pleasant and helpful. A service issue arose in under 24 hours of purchasing vehicle. My interaction with service was not great but Manny and another sales advisor John Smith were always helpful and very pleasant. While John was not really our ales advisor he jumped right in to try to help us. In our opinion John should be management.
They are super nice and responsive until you buy the car, then they dont call you back, the finance director doesnt return you calls even when they owe you a refund for Gap insurance cancellation. I have been waiting 3 months! He has not returned my email I also sent him almost 3 weeks ago! Inexcusable!
Price gouging. They don’t want to do the paperwork for a warranty claim so they lie and blame the customer all because they can make more money by overcharging the consumer.
This is specific to sales. I brought in my one year old Sportage for its 30k service and they recommended $1300 for services. I asked how much for just the services needed to keep up with the warranty. It only brought it down to $800. I feel that was excessive being that this was a Kia and not a luxury brand. Also, as I was waiting in service a salesman came up to me and asked if I wanted to trade in my 2023 for a 2024, essentially the same vehicle with a few minor upgrades. I felt that was unnecessary being that this ... Read More DealerRater - Feb 26, 2024
This review is for the service department.
During the first service of my 2023 Kia EV6 on February 20, 2024, I was astounded by the exorbitant cost incurred solely for the replacement of the cabin AC filter and tire rotation. Free checks are offered in most areas, with customers only incurring charges for replacements, adjustments, or repairs.
Typically, automobile service dealers provide upfront discounts whenever possible and solely charge for any necessary services. No such occurrence took place during my service day. Particularly noteworthy is the fact that they offered a service special for tire rotation priced at $15.00. Furthermore, my cabin air filter ... Read More DealerRater - Feb 22, 2024
I recently purchased a used car from Kia or Clermont and had great experience. I researched the vehicle on a used car app and contacted the dealership through the app to see if we could agree on a deal. The Internet sales manager, Eddie Hodges, quickly responded with a fair quote. Mr. Hodges linked me with salesman, Alex Cortes, who was amazing. Mr. Cortes was very friendly, not pushy and was very helpful. The entire process was smooth and as stress free as a car purchase could be. I would recommend purchasing from Kia of Clermont and would recommend dealing ... Read More DealerRater - Jan 15, 2024
Laura was great to work with. She is very knowledgeable with the new Kia's and the used cars of various makes on lot. She was able to answer all of our questions and had great follow up. If you're looking for a great salesperson, ask for Laura.
I bought a used Mercedes C300 from them 3 weeks ago. They told me there are no mechanical issues in the car. 2nd day, breaks are failing. Spent $350 changing front rotars. 3rd day, shift clank sensor is causing car to jam in acceleration. Another $365 bill. They told me you have 30 days to report any issues. Guess what, they WILL NOT RETURN YOUR CALL AFTER SALE. Especially this pathetic guy Eddie, their Sales Manager. The most unprofessional person out there. Just like the brand name KIA. They are a complete SCAM! Do yourself a favor, buy from a Non-Kia dealership!!
Pleasant atmosphere, excellent and helpful people, very clean place, impeccable bathrooms, great cafe space, kids room. It's always a pleasure to visit Kia of Clermont.
We absolutely love KIA, and being new to the area we really wanted a good experience. Let me tell you that Marshal Rhodes is an absolute super star! His level of attention and customer service is what keeps us as loyal customers.
The markup here is outrageous, I ended up paying thousands over MSRP for "market demand" and dealer fees, all the while being assured that I was making a good deal. Yes, I should've done more of my own research, but I was expecting hospitality as a first time car buyer. Instead I got taken advantage of.
Something I don't blame myself for is the fact I was blatantly lied to. When I asked my dealer if the "Clermont Advantage" package worked across state lines, he said yes. Turns out, it doesn't. When I ... Read More DealerRater - Aug 13, 2023
Salesman and staff were knowledgeable courteous. Time spent through out our purchase process was quick. I would buy another vehicle at this dealership and would recommend to family and friends.
What a nasty condition of the cleaning, it looks like an old dealership, bathrooms disgustinig, floors sticky walls with buggers etc, definitely not coming back to this location
Currently on hold for over 1hr 30 minutes with a total of 2+ hours so far today attempting to get a hold of anyone in the service department for an update on my vehicle (they have had it for 11 days). Whatever you do! Avoid this place for service!
Bought my car a week ago. Was forced to buy the Clermont Dis-advantage!! My car is used so very few of the "special" deals don't apply. I was told my car was inspected and serviced. I specifically asked about the oil change, air, filter, and cabin air filter. When I looked under the hood, the coolant was low. Sales rep talked to service rep and they added coolant. . I asked about the filters and was told they were changed. I told sales rep. I would be checking them when I got home. When I checked both were ... Read More DealerRater - Jun 23, 2023
I've always worked on my car for well over 50 years. I just rotated my 2020 Soul tires on 2/23 with 20,000 miles on them. Had an issue with the steering wheel, it was coming apart. Kia of Clermont ordered a new one on 5/25 and was contacted a week later about coming in to replace it. When I drop it off it was mentioned that I needed an alignment. I said the tires looked good and I don't need one, the mfg doesn't require it when replacing the steering wheel. Side note they gave me a ride home by uber, to &... Read More DealerRater - Jun 23, 2023
If I could give 0 stars I would. NEVER purchase or use this dealership for anything. We’ve had ongoing problems with my 2023 sportage and they’ve done nothing but rake us over the coals. They’ve lied to us, put our safety as risk, and wiggled their way around doing the right thing. Edward in the service department promised us one thing then took it back. He has done this multiple times. There’s always an excuse for everything they do and don’t let you do. And do NOT let Brett (maybe his name is Brent) the mechanic work ... Read More DealerRater - May 27, 2023
Was at KIA of Clermont today. My wife had told me her driver side turn signal wasn't working.
The service tech examined the car and said there was a short circuit and the entire headlight unit needed to be replaced and since the car was out of warranty, I'd be looking at about $1,242. ($783 for the headlight unit and 2 hours of labor).
I said I needed to think about such a large expense. On my way home, out of habit I clicked the left turn signal and it worked, just like it had for 4 years. I figure pulling and ... Read More DealerRater - May 9, 2023
Everyone here has been so helpful and I couldn't be happier with my vehicle purchase. Got so many perks that I wasn't even aware of. Would highly recommend kia clement. Ask for Addan and or Jennifer they will take real good care of you.
Never written a review for a dealership I didn't buy a car from until now. This is the type of dealership that gives dealerships a bad name. I couldn't make heads or tails from all the bogus extra fees, but somehow a $33,000 Kia was going to cost me over $42,000. Go elsewhere.
Thank you Mark and Reina in sales! They are both very knowledgeable and helpful, I love my new Kia Soul. Thank you also to the Service Department! I appreciate you taking care of me today! Debbie
Do not buy a Kia telluride! I bought my used 39000 miles certified kia telluride from Kia of Clermont dealer and two months later the roof part after the windshield had a 5 big paint chips from just driving on the interstate. There was nothing I did to cause the chips and I contacted the dealer and kia corporate and they just said it was out of the kia paint warranty after 39000 miles. I took my car to three different body shops and they all said it was a manufacturer paint issue. I looked it up online and apperantly is a really ... Read More DealerRater - Feb 26, 2023
This dealership went the extra mile with me in providing friendly quality service for extensive repairs.
WORST CAR DEALER IN Central Florida....DO NOT BUY A CAR OR TRUCK FROM HERE.....They tried to rip my son off.....a truck for $27500 ended with a price of $34000. Dealer fee $989, I ask for the safety and truck review when they got the truck in. Funny that the paperwork said Windshield whipper fluid was Full. It was bone dry. also no oil leaks, after driving it for a day the check oil light was on and it was out of motor oil. Looking under the engine, covered in oil. They are very very Dishonest, Poor business experience, A total ... Read More DealerRater - Feb 9, 2023
Great Experience, the entire sales staff was warm and welcoming to me and my family. They were extremely professional also. Purchased two cars a Sorento and a K5 from them in the past few months. 10/10 recommend.
Worst experience ever!! The guy who show us the vehicle is very nice and helpful (Josh). The problem is the guy who assisted us with the financial part was VERY VERY VERY unprofessional. He started good but when I told him I do not wanted the extended warranty he completely change. He started pushing a lot. He was very rude, he started speeding up the process in a bad way. I am still learning English and he made fun of me because I wrote wrong a word. VERY UNPROFESSIONAL!!! If you want to buy a car from here be ready ... Read More DealerRater - Dec 5, 2022
When to dealership to purchase an EV6 demanded 14k above MSRP and 3.5 K for maintenance package when asked what value do I get out of the maintenance package I was told free oil changes and engine intake filter etc I the asked how often do I need to change to oil on an EV6? Every 3k I will buy from another dealer.
Dishonest. Wasted time. Not interested in conducting business with them. Not deserving of any star.
We buy a number of Kia Souls each year for our corporate fleet. I went to Kia of Clermont and we got together on price for two Kia Souls. This was on a Friday and when they found out a check couldn't be cut until the following week with a $5K deposit, I was told they wouldn't sell me the Souls because they could make more money on them over the weekend. I was trying to establish a new relationship and they blew that one. As the cars didn't sell that weekend, I got a call to ... Read More DealerRater - Jul 25, 2022
If I could give zero stars, I would. I called to inquire about a Kia Niro 2 weeks ago. After getting the quote, part of the charges included were for the Claremont advantage. I live in Northwest Florida almost 8 hours from Orlando. I would never use this advantage, nor did I want it. This dealership refuse to remove it from the cost of a vehicle. They are charging 11% over MSRP for vehicles, and then have the nerve to charge for something that the customer doesn’t want. The only offer I was given, was to remove $1000 off of the 2495 at the ... Read More DealerRater - Jul 12, 2022
I just purchased a vehicle from Kia of Clermont. I have been buying cars for a long time. This had to of been 1 of my best experience ever. Not to mention the sales man Ziggy was absolutely amazing. He was quick straight to the point. N was very honest n not pushy at all. If you are looking for great service and a new car I highly recommend going to this dealership. I will definitely being buying all my cars from there and look forward to seeing the best sales man ziggy in the future. Thank You Kia and Ziggy ... Read More DealerRater - Jun 1, 2022
Leaving someone waiting over 15 minutes after receptionist welcomed me and charging 7K over MSRP for Sorentos and 3K for Souls is not the best way to introduce yourselves to the neighborhood.
